Antecedents of airline passenger loyalty: Low-cost versus traditional airlines

dc.contributor.author	Forgas-Coll, Santiago
dc.contributor.author	Moliner, Miguel Angel
dc.contributor.author	Sánchez-García, Javier
dc.contributor.author	Palau-Saumell, Ramon
dc.date.accessioned	2012-10-22T11:17:50Z
dc.date.available	2012-10-22T11:17:50Z
dc.date.issued	2010
dc.identifier	http://dx.doi.org/10.1016/j.jairtraman.2010.01.001
dc.identifier.citation	Journal of Air Transport Management, 16, 4, p. 229-233
dc.identifier.issn	9696997
dc.identifier.uri	http://hdl.handle.net/10234/49487
dc.description.abstract	This study identifies the antecedents of airline user loyalty. A survey is administered to users of three airlines operating Barcelona-London flights. The results show that the principal antecedent of conative loyalty is affective loyalty. The main antecedents of affective loyalty are satisfaction and trust, the latter being revealed as a key variable for guaranteeing the success of relationships between the airline and its users, and also for understanding long term purchasing behavior. © 2010 Elsevier Ltd.
dc.language.iso	eng
dc.publisher	Elsevier
dc.rights.uri	http://rightsstatements.org/vocab/CNE/1.0/	*
dc.subject	Airlines
dc.subject	Loyalty
dc.subject	Perceived value
dc.subject	Satisfaction
dc.subject	Trust
dc.title	Antecedents of airline passenger loyalty: Low-cost versus traditional airlines
dc.type	info:eu-repo/semantics/article
dc.identifier.doi	http://dx.doi.org/10.1016/j.jairtraman.2010.01.001
dc.rights.accessRights	info:eu-repo/semantics/restrictedAccess

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