Health-Care Professionals Amid the COVID-19 Pandemic: How Emotional Intelligence May Enhance Work Performance Traversing the Mediating Role of Work Engagement
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Título
Health-Care Professionals Amid the COVID-19 Pandemic: How Emotional Intelligence May Enhance Work Performance Traversing the Mediating Role of Work EngagementFecha de publicación
2021-09-09Editor
MDPIISSN
2077-0383Cita bibliográfica
Sanchez-Gomez, M.; Sadovyy, M.; Breso, E. Health-Care Professionals Amid the COVID-19 Pandemic: How Emotional Intelligence May Enhance Work Performance Traversing the Mediating Role of Work Engagement. J. Clin. Med. 2021, 10, 4077. https://doi.org/10.3390/jcm10184077Tipo de documento
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Resumen
Upon the eruption of COVID-19, frontline health-care workers confronted substantial
workload and stress along with braving additional difficulties when performing at work. The main
aim of this research was to assess ... [+]
Upon the eruption of COVID-19, frontline health-care workers confronted substantial
workload and stress along with braving additional difficulties when performing at work. The main
aim of this research was to assess the mediating role of work engagement in the direct impact of
emotional intelligence on health-care professionals’ work performance. A cross-sectional study was
conducted in several Spanish hospitals during the second half of 2020. A total of 1549 health-care
workers (62.1% women; mean age 36.51 years) filled the Wong and Law Emotional Intelligence
Scale, the Utrecht Work Engagement Scale and the Individual Work Performance Questionnaire.
Our findings demonstrated that work engagement plays a mediating effect between emotional
intelligence and work performance, even when accounting for sociodemographic variables. Indeed,
among the three constructs of engagement, vigor dimension (a1b1 = 0.09; CI: 0.06; 0.12; p < 0.01)
emerges over dedication (a2b2 = 0.083; CI = 0.05, 0.1; p < 0.01) and absorption (a3b3 = 0.047; CI = 0.02,
0.07; p < 0.01) as the most decisive one. Herewith, it is apparent that professionals with a higher
self-perception of emotional intelligence report stronger levels of engagement, thereby leading to
greater performance overall. The present work evinces the necessity for proactively developing the
emotional competencies of the health-care workforce, especially in high-emotional demand contexts. [-]
Publicado en
Journal of Clinical Medicine, Vol. 10: Issue 18 (September-2 2021)Entidad financiadora
Universitat Jaume I
Código del proyecto o subvención
18I374
Título del proyecto o subvención
Project UJI-A2018-10
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