ListarEMP_Articles por tema "trust"

Mostrando ítems 1-9 de 9

    • openAccess   Attachment styles and customers' long-term relationships in a service context 

      Frydman, Smadar; Moliner, Miguel Angel Wiley (2022-05-31)
      The main objective of this study is to use attachment styles theory to explore long-term relationships in a service context using the mobile market as a case study.Attachment theory focuses on the primary link between ...

    • openAccess   Comparative analysis of american and spanish cruise passengers'behavioral intentions 

      Forgas-Coll, Santiago; Palau-Saumell, Ramon; Sánchez-García, Javier; Garrigos-Simon, Fernando Jose Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo (2016)
      Earlier studies of cross-national differences in consumer behavior in different consumption sectors have verified that cultural differences have a strong influence on consumers. Despite the importance of cross-national ...

    • openAccess   Does CSR Help to Retain Customers in a Service Company? 

      Fandos, Juan Carlos; Sánchez-García, Javier; Tena-Monferrer, Sandra; Callarisa Fiol, Luis J. MDPI (2020)
      The main aim of this paper is to analyze the influence of service companies’ corporate social responsibility (CSR) actions on final customer’s loyalty. A theoretical model of loyalty formation based on CSR was proposed and ...

    • closedAccess   Environmental Management Systems and Local Community Perceptions: the Case of Petrochemical Complexes Located in Ports 

      López-Navarro, Miguel Ángel; Tortosa-Edo, Vicent; Llorens Monzonis, Jaume Wiley (2015-05)
      Most oil refineries and factories producing basic chemical products are located in port areas, with the result that industrial complexes potentially have a strong environmental impact on their area of influence. These ...

    • openAccess   How to increase job satisfaction: the role of participative decisions and feling trusted 

      Guinot, Jacob; Monfort, Adrián; Chiva, Ricardo Emerald (2021-05-28)
      Purpose In the last few years a new management style and paradigm has emerged with the aim of improving employee motivation, commitment and satisfaction through participatory management practices and more democratic ...

    • closedAccess   The influence of social media in creating expectations. An empirical study for a tourist destination 

      Narangajavana-Kaosiri, Yeamduan; Callarisa Fiol, Luis J.; Moliner, Miguel Angel; Rodriguez-Artola, Rosa M.; Sánchez-García, Javier Elsevier (2017)
      Social media are transforming the tourism industry from its traditional pattern into an intense informational pattern. Our study aims to investigate the causes underlying the use of user-generated contents (UGC) to receive ...

    • closedAccess   The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand 

      Forgas-Coll, Santiago; Palau-Saumell, Ramon; Sánchez-García, Javier; Caplliure-Giner, Eva María Emerald (2014)
      Purpose – The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line ...

    • closedAccess   Trust and trust-linked elements in the formation of tourism networks in Brazil and Spain 

      Bouças da Silva, David Leonardo; Hoffmann, V. Emil; Martínez-Cháfer, Luis Taylor and Francis Group (2023-03-30)
      While there is evidence of the positive influence of trust in cooperation development, in situations where trust is unfeasible, trust-linked elements are needed. In this investigation, trust-linked elements are considered ...

    • openAccess   Younger and older trust in a crisis situation 

      Moliner, Miguel Angel; Fandos, Juan Carlos; Estrada, Marta; Monferrer Tirado, Diego Emerald (2018)
      Purpose – The purpose of this paper is to analyze consumer trust during a financial crisis, studying its antecedents and consequences. The perceptions of older and younger consumers are also compared. Design/methodol ...