Browsing PSI_Articles by Keyword "Service quality"
Now showing items 1-3 of 3
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Empleados saludables y calidad de servicio en el sector sanitario
Universidad de Murcia (2014-01)In this case study, we analyze the mediating role of positive af-fects and work engagement among efficacy beliefs and service quality (per-formance, commitment, perceived quality) of health professionals (N = 154) from a ... -
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Taylor & Francis (2013)This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' ... -
Service quality: the key role of service climate and service behavior of boundary
Sage (2010-06)This study simultaneously tests the influence of two resources that boundary employee units can use to improve service quality. The first is the boundary employee units’ perceptions of organizational values oriented toward ...