Listar PSI_Articles por fuente "European Journal of Work and Organizational Psychology, 2013, vol. 22, no 1"
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How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Taylor & Francis (2013)This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' ...