Listar PSI_Articles por autoría "7eeb22cd-14b4-4cd2-a966-5477c405fce2"
Mostrando ítems 1-4 de 4
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How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Gracia, Esther; Salanova, Marisa; Grau Gumbau, Rosa; Cifre, Eva Taylor & Francis (2013)This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' ... -
Service quality: the key role of service climate and service behavior of boundary
Gracia, Esther; Cifre, Eva; Grau Gumbau, Rosa Sage (2010-06)This study simultaneously tests the influence of two resources that boundary employee units can use to improve service quality. The first is the boundary employee units’ perceptions of organizational values oriented toward ... -
The effect of overeducation on job content innovation and career-enhancing strategies amoung young Spanish employees
Agut, Sonia; Peiró Silla, José María; Grau Gumbau, Rosa SAGE Publications (2009-12)The increase of education in younger people and the relative scarcity of qualified jobs available for them make the overeducation of young workers a social issue. We explored the relationships between overeducation and ... -
The Relationship Between Overeducation and Job Satisfaction Among Young Spanish Workers: The Role of Salary, Contract of Employment, and Work Experience
Peiró Silla, José María; Agut, Sonia; Grau Gumbau, Rosa Wiley (2010-03)The increase of education in younger generations and the relative scarcity of qualified jobs available for them makes overeducation of young employees a social issue. We explored the relationships between overeducation and ...