• openAccess   Empathy, Emotions and Patient-centredness: a Case Study on Communication Strategies 

      Muñoz-Miquel, Ana School of Communication and Culture at Aarhus University, Denmark (2019-11-01)
      One of the abilities most often associated with patient-centred communication (PCC) is empathy. But how can it be achieved? There is an extensive literature acknowledging the importance of communication skills in healthcare ...