Field Service Management of AB InBev

Abstract

Management of field service refers to a system that involves managing end-to-end activities in field service and includes scheduling, dispatching, invoicing, and billing. Field service management is an essential aspect of every organization. This is because it aims at improving not only deliverability but also the productivity of the field service teams. Among the advantages associated with the management of field services include a reduction in both operational overheads and fuel costs and management of the mobile workforce (Campbell & Jardine, 2016). Another benefit includes accessibility to customer information from anywhere. An active field management system, therefore, helps field service organizations in sustainability efforts. It also provides a foundation for reductions in paper, printing, and fuel costs. Additional reductions also include energy, shipping, and packaging costs (Bevilacqua, Ciarapica & Paciarotti, 2015). Despite all these benefits, several organizations lack effective strategies to manage their field services. This is because it is usually difficult to track the movement of field service officers and effectively evaluate their operations. However, the introduction of mobile application has made it easy for organizations to make the process easy and efficient. One of the applications is the Click APP. This project explored how AB InBev Company depends on Click APP application workforce management APP to run their businesses every day. The paper established that to achieve this, the Click APP ensured that its Windows-based solutions stay available around the clock. The research also established that the company relies on the Click APP to make its innovative products that are relevant to its needs. Thus, based on this research finding, the company's cloud-based offerings, Click APP has enabled it to meet the demands of the organization. Though the case, the research established that the company should upgrade its Click APP to enjoy more benefits.