Prácticas organizacionales saludables para la mejora del bienestar y del rendimiento de los empleados en el sector de telecomunicaciones: Proyecto Teleperformance.gr
Metadatos
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Título
Prácticas organizacionales saludables para la mejora del bienestar y del rendimiento de los empleados en el sector de telecomunicaciones: Proyecto Teleperformance.grAutoría
Tutor/Supervisor; Universidad.Departamento
Nadal Martínez, Miguel Ángel; Universitat Jaume I. Departament de Psicologia Evolutiva, Educativa, Social i Metodologia.Fecha de publicación
2019-07-16Editor
Universitat Jaume IResumen
This paper aims to present a designed project regarding an advisory consulting
program that should be established within the Human Resources department processes
of teleperformance.gr company, with basic purpose to ... [+]
This paper aims to present a designed project regarding an advisory consulting
program that should be established within the Human Resources department processes
of teleperformance.gr company, with basic purpose to improve workers' quality of labor
life. Positive Organizational Psychology (POP) is referred in the paper as fundamental
basis for the development of the project. Many studies have shown that related positive
activities have on the one hand, positive influences in the physical, social and mental
health of employees who, consequently, will present engagement and flow during their
labor; and on the other hand, POP provides beneficial outcomes for the organization as
well, such as productivity increment due to positive effects in the organizational functionality and efficient service results, such as an advanced service quality.
Furthermore, in order to proceed to an effectual project design, the tool business model
CANVAS for its methodical analysis is been used. The scope of this is to present it,
within a near future time, to the organizational leadership so they will approve the
execution of this project. Finally, the Author´s main goal is that, this paper would be a
future guidebook for other telecommunication companies in order to improve their
administrative functionality of personnel. It should be noted that employees often suffer
from psychosocial damages given that usually, these kind of working environments are
toxic with harmful effects for their physical, social and mental health and productivity
as well. Finally, what is expected from experts is to make appropriate changes to this
designed project so it will be able to fit to any company´s needs. [-]
Palabras clave / Materias
Màster Universitari en en Psicologia del Treball, de les Organitzacions i en Recursos Humans | Máster Universitario en en Psicologia del Trabajo, de las Organizaciones y en Recursos Humanos | Master's Degree in Work and Organisational Psychology and Human Resources | Positive Organizational Psychology | CANVAS | Employee´s health | Counseling | Effective leaders |
Psychosocial factors |
Healthy organizations | Professional interventions |
Psicología Organizacional Positiva | Salud del empleado |
Asesoramiento | Líderes efectivos |
Factores psicosociales |
Organizaciones saludables | Intervenciones profesionales
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Descripción
Treball Final de Màster Universitari en Psicologia del Treball, de les Organitzacions i en Recursos Humans. Codi: SBE513. Curs acadèmic: 2018/2019
Tipo de documento
info:eu-repo/semantics/masterThesisDerechos de acceso
info:eu-repo/semantics/openAccess
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