Motivation in the public sector: proposal for improvement
Metadatos
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Metadatos
Título
Motivation in the public sector: proposal for improvementAutoría
Tutor/Supervisor; Universidad.Departamento
Gimeno Navarro, Miguel Ángel; Universitat Jaume I. Departament d'Administració d'Empreses i MàrquetingFecha de publicación
2017-07-11Editor
Universitat Jaume IResumen
The objective of this work is to verify if in the public sector the practices of motivation of
the personnel are different than in the private sector and why.
To carry out this final work of degree we have collected ... [+]
The objective of this work is to verify if in the public sector the practices of motivation of
the personnel are different than in the private sector and why.
To carry out this final work of degree we have collected secondary information regarding
the characteristics and relevance of the public sector in our country (such as the weight
of public administration in GDP and employment), then we have studied the type of
structure Which has the public sector in Spain (mechanics), and we have differentiated it
from the organic one.
We then discussed the main differences that we find in the public sector vis-à-vis the
private sector, where the traditional structure, bureaucracy, formalization and high
centralization of the tasks to be performed slow down tasks and make them lose
efficiency and competitiveness against the Public versus private organizations. We have
also highlighted the positive part of belonging to each sector, in this way we can better
understand the incentives, motivations and factors of commitment and that find
employees, both public and private sector.
We have taken into account that the motivation and the satisfaction of the employees is
essential to get a good customer service, that is why we have delved into this factor. We
have explained the main motivational theories, the forms and motivating factors in the
Public Administrations.
Lastly, the working environment plays a fundamental role in getting a worker motivated
and committed to the organization; Results in good worker behavior, increased
productivity and greater cooperation in the performance of tasks. Finally, we have
compiled the elements that influence a good working environment.
Finally, we conclude the study with a series of improvement proposals to ensure that
employees in the public sector feel motivated, committed and part of the organization.
The improvement proposal is based on three pillars, structure, work climate and
motivational practices. We have differentiated between two types of actions in the public
sector, first improvement actions and secondly maintenance actions. Finally we propose
a series of improvements for each action. [-]
Palabras clave / Materias
Descripción
Treball Final de Grau en Administració d'Empreses. Codi: AE1049. Curs acadèmic: 2016/2017
Tipo de documento
info:eu-repo/semantics/bachelorThesisDerechos de acceso
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