Analysis of the soft aspect of the quality management in the EFQM model
Metadatos
Mostrar el registro completo del ítemcomunitat-uji-handle:10234/158176
comunitat-uji-handle2:10234/71324
comunitat-uji-handle3:10234/97525
comunitat-uji-handle4:
TFG-TFMMetadatos
Título
Analysis of the soft aspect of the quality management in the EFQM modelTutor/Supervisor; Universidad.Departamento
Beltrán-Martín, Inmaculada; Universitat Jaume I. Departament d'Administració d'Empreses i MàrquetingFecha de publicación
2017-07-11Editor
Universitat Jaume IResumen
Purpose: The purpose of this study is to know how private companies manage the social practices on quality management in their organizations. Therefore, in order to obtain the information, these practices will be ... [+]
Purpose: The purpose of this study is to know how private companies manage the social practices on quality management in their organizations. Therefore, in order to obtain the information, these practices will be analyzed by extracting the main information from a private company at the end of the current analysis. I will start with a theoretical review; there will be analysed how quality management has evolved, as well as a distinction between the soft and hard terms. Moreover, the social aspect of quality management will receive a great emphasis. It will also deepen the EFQM model and the so-called quality gurus. Design/methodology/approach: The methodology followed in the study is the realization of a review of the literature about the quality management on the hard and soft aspects and also the implementation of the Model of Excellence by evaluating the soft aspects to a private company. Findings: Regarding the soft aspects, once the analysis has been completed, it has been observed that the degree of involvement in these elements by the evaluated company has been satisfactory, because they are concerned about the social aspect of quality management to the extent of their possibilities. [-]
Palabras clave / Materias
Grau en Administració d'Empreses | Grado en Administración de Empresas | Bachelor's Degree in Business Administration | soft aspect | social aspect | EFQM Excellence Model | Total Quality Management | European Foundation for Quality Management | business results | private enterprise | social dimension
Descripción
Treball Final de Grau en Administració d'Empreses. Codi: AE1049. Curs acadèmic: 2016/2017
Tipo de documento
info:eu-repo/semantics/bachelorThesisDerechos de acceso
info:eu-repo/semantics/openAccess
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