What is the effect of size on the use of the EFQM excellence model?
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Título
What is the effect of size on the use of the EFQM excellence model?Fecha de publicación
2016Editor
EmeraldISSN
0144-3577Cita bibliográfica
Ana B. Escrig, Lilian M. de Menezes, (2016) "What is the effect of size on the use of the EFQM excellence model?", International Journal of Operations & Production Management, Vol. 36 Iss: 12, pp.1800 - 1820Tipo de documento
info:eu-repo/semantics/articleVersión de la editorial
http://www.emeraldinsight.com/doi/full/10.1108/IJOPM-11-2014-0557Palabras clave / Materias
Resumen
Purpose – By contrasting a contingency with a universal approach to business excellence models (BEMs),
the purpose of this paper is to investigate the effect of size on the use of the European Foundation for
Quality ... [+]
Purpose – By contrasting a contingency with a universal approach to business excellence models (BEMs),
the purpose of this paper is to investigate the effect of size on the use of the European Foundation for
Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in
Spain. It considers the potential differences between large organizations and SMEs on the level of adoption
of EFQM criteria and on the impact that enablers-criteria may have on key performance measures.
Design/methodology/approach – This study uses actual sub-criteria and criteria scores attained by
organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations
are analyzed via analysis of variance, factor and structural equations models.
Findings – Although there are some criteria in the EFQM model that appear to be universally adopted
irrespective of size, the empirical analyses indicate that size may shape the adoption of other criteria
and the impact that enablers can have on results, thus supporting a contingency perspective.
Moreover, the findings call for the revision of the relationships embedded in the EFQM model.
Originality/value – In contrast to most previous research, which relied on surveys of managers’
perceptions, this study uses the actual scores achieved by organizations in their assessment for EFQM
recognition. It addresses the effect of size on the whole model, which so far has been neglected in the
literature. All in all this study contributes to the literature on contingency approaches to best practices,
and more specifically to BEMs. To the practitioner, it provides guidelines for addressing perceived
performance gaps in their pursuit of recognition for excellence. [-]
Publicado en
International Journal of Operations & Production Management Vol. 36 No. 12, 2016 pp. 1800-1820Derechos de acceso
© Emerald Group Publishing Limited
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info:eu-repo/semantics/openAccess
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info:eu-repo/semantics/openAccess
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