Loyalty, perceived value and relationship quality in healthcare services

dc.contributor.author	Moliner, Miguel Angel
dc.date.accessioned	2014-06-19T12:06:59Z
dc.date.available	2014-06-19T12:06:59Z
dc.date.issued	2009
dc.identifier.issn	1757-5818
dc.identifier.uri	http://hdl.handle.net/10234/95452
dc.description.abstract	The purpose of this paper is to justify the central role played by post-purchase perceived value and relationship quality in the explanation of loyalty behaviour/intentions.	ca_CA
dc.format.extent	21 p.	ca_CA
dc.format.mimetype	application/pdf	ca_CA
dc.language.iso	eng	ca_CA
dc.publisher	Emerald Group Publishing	ca_CA
dc.relation.isPartOf	Journal of Service Management, 20, 1, p. 76 - 97	ca_CA
dc.rights	Copyright © Emerald Group Publishing Limited	ca_CA
dc.rights.uri	http://rightsstatements.org/vocab/InC/1.0/	*
dc.subject	Customer relations	ca_CA
dc.subject	Customer satisfaction	ca_CA
dc.subject	Health services	ca_CA
dc.subject	Hospitals	ca_CA
dc.subject	Patients	ca_CA
dc.title	Loyalty, perceived value and relationship quality in healthcare services	ca_CA
dc.type	info:eu-repo/semantics/article	ca_CA
dc.identifier.doi	http://dx.doi.org/10.1108/09564230910936869
dc.rights.accessRights	info:eu-repo/semantics/restrictedAccess	ca_CA
dc.relation.publisherVersion	http://www.emeraldinsight.com/journals.htm?articleid=1775057&show=abstract	ca_CA

Ficheros en el ítem

Ficheros	Tamaño	Formato	Ver
No hay ficheros asociados a este ítem.