Listar ICC_Articles por autoría "b1cd48ff-2b93-489d-810f-0f6dd0cca180"
Mostrando ítems 1-4 de 4
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A deep hybrid learning model for customer repurchase behavior
Kim, Jina; Ji, honggeun; Oh, Soyoung; Hwang, Syjung; Park, Eunil; del Pobil, Angel P. Elsevier (2020-11-28)Smartphones have become an integral part of our daily lives, which has led to the rapid growth of the smartphone market. As the global smartphone market tends to remain stable, retaining existing customers has become a ... -
Between comments and repeat visit: capturing repeat visitors with a hybrid approach
Kim, Jina; Jang, Yeonju; Bae, Kunwoo; Oh, Soyoung; Nam, Jeong Jeong; Park, Eunil; Han, JinYoung; del Pobil, Angel P. Emerald (2021-08-05)Purpose Understanding customers' revisiting behavior is highlighted in the field of service industry and the emergence of online communities has enabled customers to express their prior experience. Thus, purpose of this ... -
Can AI be a content generator? Effects of content generators and information delivery methods on the psychology of content consumers
Kim, Jina; Shin, Soyeon; Bae, Kunwoo; Oh, Soyoung; Park, Eunil; del Pobil, Angel P. Elsevier (2020)Considering the rapidly improving technologies in artificial intelligence (AI), researchers in masscommunication and journalism have paid attention to the use of AI technologies. However, thereare still notable concerns ... -
Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
Oh, Soyoung; Ji, honggeun; Kim, Jina; Park, Eunil; del Pobil, Angel P. Springer (2022-02-15)Customer satisfaction is one of the most important measures in the hospitality industry. Therefore, several psychological and cognitive theories have been utilized to provide appropriate explanations of customer perception. ...