Does quality management drive labour flexibility?
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Other documents of the author: Escrig-Tena, Ana B.; Bou-Llusar, Juan Carlos; Roca-Puig, Vicente; Beltrán-Martín, Inmaculada
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comunitat-uji-handle2:10234/8645
comunitat-uji-handle3:10234/8646
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Title
Does quality management drive labour flexibility?Author (s)
Date
2012-01Publisher
Routledge (Taylor & Francis Group)Type
info:eu-repo/semantics/articleSubject
Abstract
This study aims to shed light on the contribution of quality management (QM) to labour flexibility by analysing the influence that QM has on internal and external labour flexibility. The study presents pioneer research ... [+]
This study aims to shed light on the contribution of quality management (QM) to labour flexibility by analysing the influence that QM has on internal and external labour flexibility. The study presents pioneer research in the empirical analysis of how QM impacts on labour flexibility. The hypotheses put forward are tested in an empirical study carried out on a sample of Spanish service companies. Structural equation modelling was used to analyse the data. The results indicate that QM is shown to have a positive effect on internal flexibility, as it promotes training or job enrichment. However, QM fosters job security with a negative effect on external flexibility. [-]
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Total Quality Management & Business Excellence, Volume 23, Number 2, 1 February 2012Rights
Copyright 2012 Taylor & Francis
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info:eu-repo/semantics/openAccess
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info:eu-repo/semantics/openAccess
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- EMP_Articles [451]