Current trends in the evolution of electronic relations between the administration and citizens in Spain

Abstract

For several years the evolution of eGovernment in Spain has been influenced by various factors, both internal and external. These include an adequate legal framework, plans and programmes for eGovernment promotion, awareness of its advantages and increasing social demand. Depending on their circumstances, each type of administration has taken a different approach, although always with the purpose of encouraging changes in their relations with citizens. The present economic crisis must be also taken into account, since it is influencing eGovernment promotion initiatives. Under these conditions, the implementation process evidences three main trends in the current development of relationships via electronic media, also reflected in Spanish legislation on eGovernment: simplification, transparency and administrative cooperation.