Emotional intelligence and its positive impact on business performance
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Emotional intelligence and its positive impact on business performanceAutoria
Tutor/Supervisor; Universitat.Departament
Rodríguez Sánchez, Alma María; Universitat Jaume I. Departament d'Administració d'Empreses i MàrquetingData de publicació
2022-07-12Editor
Universitat Jaume IResum
The main objective of this theoretical review is to expand the existing literature on Emotional
Intelligence (EI) by affirming that the incorporation of EI can be a competitive advantage for
the company. In order ... [+]
The main objective of this theoretical review is to expand the existing literature on Emotional
Intelligence (EI) by affirming that the incorporation of EI can be a competitive advantage for
the company. In order to establish different fields where the incorporation of EI can be a
great benefit for the company based on the role that feelings and emotions play in the field of
organizational behavior. Within the roles played by feelings and emotions we will distinguish
two fields.
On the one hand we will have the role of feelings and emotions in the field of labor conflict
and how it affects the worker, work stress and worker's health together with the job
satisfaction of the individual in an organization and how in this field the control of emotions
thanks to Emotional Intelligence (EI) plays a fundamental role in the performance of the
worker in his job as well as in his physical and psychological health.
On the other hand we will have the role of feelings in the field of job performance and work
environment based on the importance of an emotionally intelligent leader in the organization
and how this in turn affects the internal communication of the company. In this part, and
unlike the previous areas, the control of emotions thanks to Emotional Intelligence (EI) is
important but it has to take place together with certain organizational and structural changes
within the company.
The final objective of this theoretical review will be the final understanding of the benefits that
brings the incorporation of Emotional Intelligence (EI) within the company in different fields
within the organizations based on the roles that feelings play in each of the different areas.
All this will be necessary for the final understanding of Emotional Intelligence (EI) being used
as a competitive advantage for organizations both internally and externally in the market.
This raises the question: Does Emotional Intelligence (EI) generate benefits for the
organizations that implement it? Can these benefits lead to competitive advantages? [-]
Paraules clau / Matèries
Descripció
Treball Final de Grau en Administració d'Empreses. Codi: AE1049. Curs 2021/2022
Tipus de document
info:eu-repo/semantics/bachelorThesisDrets d'accés
info:eu-repo/semantics/openAccess