Language Attitudes & Motivation in Import & Export Employees: An Empirical Analysis
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Language Attitudes & Motivation in Import & Export Employees: An Empirical AnalysisAutoria
Tutor/Supervisor; Universitat.Departament
Bellés-Fortuño, Begoña; Universitat Jaume I. Departament d'Estudis AnglesosData de publicació
2019-06-11Editor
Universitat Jaume IResum
The purpose of this paper is to provide a statistical analysis of the attitude, the motivation,
and the level of anxiety that external and internal commercial agents present in their daily
work when using the English ... [+]
The purpose of this paper is to provide a statistical analysis of the attitude, the motivation,
and the level of anxiety that external and internal commercial agents present in their daily
work when using the English language. The approach used to present the results followed
quantitative comparative linguistics parameters. The setting on which the study was
conducted was an international ceramic enterprise located in the Spanish province of
Castellón. The company on which the questionnaire was handed has a significant commercial
department which divides its agents on internal or external, and national or international. In
order to obtain adequate results a correct test had to be developed which was composed by 24
questions that were handed via email to the company’s workers. From the internal
commercial agents 10 of them responded on time to the questionnaire while from the external
agents 8 of them responded. The attitude and motivation results pointed to a positive trend on
these while the anxiety results showed some negative effects that these speakers suffer due to
it. The main distinction found on the results were differences in the motivation and the
attitudes that national agents presented against international ones in which national agents
presented arguably more negative results. Therefore, this research has shown the different
levels of motivation, attitude, and anxiety that commercial agents of an international ceramic
enterprise display when using the English language and the different variables that condition
these factors. [-]
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Treball Final de Grau en Estudis Anglesos. Codi: EA0938. Curs acadèmic: 2018/2019
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info:eu-repo/semantics/bachelorThesisDrets d'accés
http://rightsstatements.org/vocab/CNE/1.0/
info:eu-repo/semantics/restrictedAccess
info:eu-repo/semantics/restrictedAccess
Apareix a les col.leccions
- Grau en Estudis Anglesos [352]