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Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation
dc.contributor.author | Moliner, Miguel Angel | |
dc.contributor.author | Monferrer Tirado, Diego | |
dc.contributor.author | Estrada, Marta | |
dc.contributor.author | Rodriguez-Artola, Rosa M. | |
dc.date.accessioned | 2019-10-16T18:51:28Z | |
dc.date.available | 2019-10-16T18:51:28Z | |
dc.date.issued | 2019 | |
dc.identifier.citation | MOLINER, Miguel Ángel, et al. Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation. Sustainability, 2019, vol. 11, núm. 19, p. 5279 | ca_CA |
dc.identifier.issn | 2071-1050 | |
dc.identifier.uri | http://hdl.handle.net/10234/184291 | |
dc.description.abstract | Academic research on sustainability in the hospitality industry is scarce and fragmented, and requires a general structure to lend coherence to its approach. There is a need for empirical research to fathom the question of environmental sustainability and customer experience in the hospitality industry and to study the interaction between the two concepts. This paper aims to close these gaps by establishing the nature of the relationship between customers’ perceptions of the environmental practices in tourism accommodation and their customer experiences and levels of satisfaction. The working hypotheses, based on a review of the literature on environmental sustainability and customer experience in the hospitality industry, are tested in an empirical study of 412 Spanish customers who stayed in various types of tourist accommodation. The main conclusion is that the relationship between environmental sustainability and customer experience in the hospitality industry can be demonstrated. This paper also validates a measurement scale based on the most accepted dimensionality of the construct: cognitive (think), affective (feel), behavioral (act), sensory (sense) and social (relate). | ca_CA |
dc.format.extent | 15 p. | ca_CA |
dc.format.mimetype | application/pdf | ca_CA |
dc.language.iso | eng | ca_CA |
dc.publisher | MDPI | ca_CA |
dc.relation.isPartOf | Sustainability, 2019, vol. 11, núm. 19, p. 5279 | ca_CA |
dc.rights | © 2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). | ca_CA |
dc.rights | Atribución 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-sa/4.0/ | * |
dc.subject | tourist experience | ca_CA |
dc.subject | environmental sustainability | ca_CA |
dc.subject | tourist satisfaction | ca_CA |
dc.subject | hospitality industry | ca_CA |
dc.title | Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation | ca_CA |
dc.type | info:eu-repo/semantics/article | ca_CA |
dc.identifier.doi | https://doi.org/10.3390/su11195279 | |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | ca_CA |
dc.relation.publisherVersion | https://www.mdpi.com/2071-1050/11/19/5279 | ca_CA |
dc.type.version | info:eu-repo/semantics/publishedVersion | ca_CA |
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article distributed under the terms and conditions of the Creative Commons Attribution
(CC BY) license (http://creativecommons.org/licenses/by/4.0/).