ListarUJI: Investigación por tema "vulnerable customer"
Mostrando ítems 1-2 de 2
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Embracing paradox: middle managers’ compassion and the vulnerable customer
Emerald (2023)Purpose: This study explores the phenomenon of compassionate leadership, a promising concept in management literature. Despite significant contributions towards the understanding of its antecedents and consequences, the ... -
Vulnerable customers’ perception of corporate social responsibility in the banking sector in a post-crisis context
Emerald (2023-06-22)Purpose – This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers’ emotions and quality perception of the ...