Listar UJI: Investigación por autoría "56a9b1cb-0f5d-4473-89e4-bebc831e92e6"
Mostrando ítems 1-3 de 3
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Between comments and repeat visit: capturing repeat visitors with a hybrid approach
Kim, Jina; Jang, Yeonju; Bae, Kunwoo; Oh, Soyoung; Nam, Jeong Jeong; Park, Eunil; Han, JinYoung; del Pobil, Angel P. Emerald (2021-08-05)Purpose Understanding customers' revisiting behavior is highlighted in the field of service industry and the emergence of online communities has enabled customers to express their prior experience. Thus, purpose of this ... -
Can AI be a content generator? Effects of content generators and information delivery methods on the psychology of content consumers
Kim, Jina; Shin, Soyeon; Bae, Kunwoo; Oh, Soyoung; Park, Eunil; del Pobil, Angel P. Elsevier (2020)Considering the rapidly improving technologies in artificial intelligence (AI), researchers in masscommunication and journalism have paid attention to the use of AI technologies. However, thereare still notable concerns ... -
Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
Park, Eunil; Jang, Yeonju; Kim, Jina; Jeong Jeong, Nam; Bae, Kunwoo; del Pobil, Angel P. Elsevier (2019-06-21)Given that the global airline industry is considered one of the most competitive markets, numerous attempts have been made to explore strategies for success in this industry. Among these, improving customers’ perceived ...