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Antecedents of airline passenger loyalty: Low-cost versus traditional airlines
(Elsevier, 2010)
This study identifies the antecedents of airline user loyalty. A survey is administered to users of three airlines operating Barcelona-London flights. The results show that the principal antecedent of conative loyalty is ...
Leaders who empower: a gateway to radical innovation
(Cambridge University Press, 2019-10-22)
The main goal of the current study is to analyze the relationship between leaders' empowerment, radical innovation and organizational performance. A total of 300 Spanish companies participated in the study. In total, 600 ...
What's on the horizon? A bibliometric analysis of personal data collection methods on social networks
(Elsevier, 2023-01-24)
In Digital Marketing, the capture of consumers’ personal data from social networks is essential for better targeting of commercial actions. The methods for collecting this information are arousing growing interest among ...
Ambidextrismo o el equilibrio: la esencia de las competencias emprendedoras y su aprendizaje no formal
(Universidad Politécnica de Valencia (PoliPapers), 2020)
El reconocimiento generalizado de la importancia de las competencias emprendedoras para el éxito profesional de los estudiantes está llevando a las universidades a desarrollar entornos que faciliten su aprendizaje. Sin ...
Sustainability and local food at tourist destinations: a study from the transformative perspective
(Taylor and Francis GroupRoutledge, 2023-03-30)
A shift from memorable to transformative experiences is taking place in the emerging transformation economy. Experiences constitute the essence of the tourism industry. While the literature has recognized the link between ...
Customer engagement, non-transactional behaviors and experience in services
(Emerald, 2019)
Purpose
The purpose of this paper is to highlight the central role of bank customers’ engagement as a mediating variable between customer experience and two non-transactional customer behaviors (advocacy and attitudinal ...
Sostenibilidad y gastronomía local en los destinos turísticos en el contexto de la covid-19
(Centro de Estudios Financieros - CEF, 2022)
Este estudio supone una contribución importante a la literatura de turismo al explorar la rela-ción entre la sostenibilidad y la gastronomía local en los destinos turísticos dentro del marco conceptual de la investigación ...
Unveiling the impact of foreign investment entry in industrial clusters: the case of Castelló and Sassuolo
(Taylor and Francis GroupRoutledge, 2024-03-19)
This paper explores the impact of foreign investment, through acquisitions and mergers of local firms, on leading industrial clusters. While previous research has highlighted the increasing involvement of cluster firms in ...
Managerial Capabilities in the Family Tourist Business: Is Professionalization the Key to Their Development?
(UMA Editorial, 2021-11-17)
The main objective of this paper is to analyze the elements of the particular governance structure of the family business and the involvement of the family in the business in order to verify its effects on managerial ...
How Does Each ESG Dimension Predict Customer Lifetime Value by Segments? Evidence from U.S. Industrial and Technological Industries
(MDPI, 2023)
The aim of this study is to analyse the research gap regarding the relationship between
environmental, social and governance dimensions (ESG) of corporate sustainability initiatives and
customer lifetime value (CLV). We ...