Search
Service quality in a post-crisis context: emotional effects and behaviours
(Emerald, 2019-07)
Purpose – The purpose of this paper is to analyse the influence of service quality dimensions as
determinants of the emotional and relational behaviours experienced by the client in bank branches in the
post-crisis context ...
Improving teamworking competence through action learning. Experiences in operations management education
(Taylor & Francis, 2019)
Teamworking competence is essential in many operations management environments and can be developed through formal education and practice-based experiences. The main objective of this paper is to describe and to reflect ...
Psychological Empowerment: Antecedents from Goal Orientation and Consequences in Public Sector Employees
(SAGE Publications, 2018)
Recent research has encouraged the study of psychological empowerment in public
organizations owing to its benefits for optimum service delivery and performance
improvement in the public context. This study analyzes how ...
Consumers’ perceived corporate social responsibility evaluation and support: the moderating role of consumer information
(SAGE Publications, 2018)
This study analyzes how consumers’ evaluations of various dimensions of corporate social
responsibility (CSR) affect their support of it and how consumers’ searches for CSR information
influence such evaluations. The ...
The impact of customer engagement on retailer's brand equity components
(Sumy State University, Ukraine, 2021-09-13)
Strong brand equity is important for any business. Although the concept of brand equity has been studied in various fields, its analysis has not been as extensive in the retail sector. On the other hand, the analysis of ...
Social capital in industrial districts: Influence of the strength of ties and density of the network on the sense of belonging to the district
(Wiley, 2013)
A sense of belonging is a crucial factor determining the identification of the firms
in industrial districts. From the social capital perspective, this paper analyses how the structural
and relational dimensions of social ...
Everything must change for us to remain the same. Resilience in the face of disruptive innovations in industrial districts
(Taylor & Francis, 2023-03-08)
This paper explores to what extent and under what conditions resilience can be developed to cope with radical innovations in the industrial district context. Based on a comparative analysis of an Italian and Spanish cluster, ...
Environmental Factors and Intermodal Freight Transportation: Analysis of the Decision Bases in the Case of Spanish Motorways of the Sea
(MDPI, 2014-03)
Today, there is widespread consensus about the notable, yet simultaneously growing, negative environmental impacts generated by the transportation sector. Experts working in a number of different fields consider the current ...
Analysing roles as a tool for developing teamworking competence
(CIDUI Congrés Internacional de Docència Universitària i Innovació, 2021)
We propose a set of tools for the development of students’ teamwork competence and explore their utilization through Action Learning. We analyze the learning outcome improvements related to the assignment of roles ...
Empleados saludables y calidad de servicio en el sector sanitario
(Universidad de Murcia, 2014-01)
In this case study, we analyze the mediating role of positive af-fects and work engagement among efficacy beliefs and service quality (per-formance, commitment, perceived quality) of health professionals (N = 154) from a ...