Buscar
CSR marketing outcomes and branch managers' perceptions of CSR
(Emerald, 2019-07)
Purpose
The purpose of this paper is to analyze the role of bank branch managers’ perceptions of corporate social responsibility (CSR) in CSR marketing outcomes.
Design/methodology/approach
The paper proposes a ...
Promoting radical innovation through end-user computing satisfaction
(Emerald, 2018)
Purpose
The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning as an explanatory variable.
...
Managing Sustainable Hybrid Organisations: A Case Study in the Agricultural Sector
(MDPI, 2018)
Research in the field of sustainability has been dominated by an instrumental logic in which social and environmental aspects are reduced to their ability to generate financial benefits. However, the increasing problems ...
Price competition within and between airlines and high-speed trains: the case of the Milan–Rome route
(IP Publishing Ltd, 2016)
In the travel industry high-speed trains and airlines are increasingly competing for passengers, and the diffusion of price optimization based on real time demand fluctuations poses new challenges in the analysis of price ...
Employee psychological conditions as mediators of the relationship between human resource management and employee work engagement
(Taylor & Francis Group, 2022-05-25)
Employee work engagement is an asset valued by today’s organisations, not only as an indicator of well-being at work but also because it improves both employees’ work performance and organisational performance. Knowing how ...
Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach
(MDPI, 2019)
Research into the influence of service quality on customer loyalty has typically focused on confirming isolated direct causal influences regarding particular dimensions of quality, usually undertaken in the context of ...
Does leader humility matter? Effects on altruism and innovation
(Emerald, 2019)
Purpose – The purpose of this paper is to analyze the effect of leader humility in firm innovativeness. The
study highlights the importance of promoting altruism within organizations as a mechanism that may
explain why ...
Quality in Tourism Literature: A Bibliometric Review
(MDPI, 2019)
The literature about quality has experienced an important expansion in the tourism sector
in the last decade. This is a result of the importance of quality issues when attempting to maintain
and expand sustainable business ...
Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation
(MDPI, 2019)
Academic research on sustainability in the hospitality industry is scarce and fragmented, and requires a general structure to lend coherence to its approach. There is a need for empirical research to fathom the question ...
Entity crisis, halo effect and loyalty
(Instituto de Economía Aplicada a la Empresa de la Universidad del País Vasco, 2019)
Taking as reference the period of deep financial and economic crisis suffered at global level, with special incidence in the Spanish financial industry, this paper examines the effect of entity crisis on consumer loyalty, ...