ListarEMP_Articles por tema "service quality"
Mostrando ítems 1-4 de 4
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Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach
MDPI (2019)Research into the influence of service quality on customer loyalty has typically focused on confirming isolated direct causal influences regarding particular dimensions of quality, usually undertaken in the context of ... -
Service quality in a post-crisis context: emotional effects and behaviours
Emerald (2019-07)Purpose – The purpose of this paper is to analyse the influence of service quality dimensions as determinants of the emotional and relational behaviours experienced by the client in bank branches in the post-crisis context ... -
The influence of internal market orientation on external outcomes: The mediating role of employees’ attitudes
Emerald Group Publishing (2015)Purpose – The purpose of this paper is to analyse the possible influence of internal marketing (represented by internal market orientation (IMO)) on external customer outcomes (perceived service quality and customer ... -
The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand
Emerald (2014)Purpose – The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line ...