ListarEMP_Articles por tema "service experience"
Mostrando ítems 1-4 de 4
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Co-creating customer experiences in service ecosystems: a study in a tourist destination
Emerald (2024-01-30)Purpose – This study aims to examine the co-creation of customer experiences at different levels in service ecosystems, analyzing the case of a tourist destination. Design/methodology/approach – A questionnaire was ... -
Memorable customer experiences and autobiographical memories: From service experience to word of mouth
Elsevier (2023-02-20)The aim of this paper is to study the relationship between customer experience and word of mouth (WOM) through two mediating variables: customer satisfaction and memorable characteristics of service experience (MCSE). ... -
Sostenibilidad y gastronomía local en los destinos turísticos en el contexto de la covid-19
Centro de Estudios Financieros - CEF (2022)Este estudio supone una contribución importante a la literatura de turismo al explorar la rela-ción entre la sostenibilidad y la gastronomía local en los destinos turísticos dentro del marco conceptual de la investigación ... -
Sustainability and local food at tourist destinations: a study from the transformative perspective
Taylor and Francis Group (2023-03-30)A shift from memorable to transformative experiences is taking place in the emerging transformation economy. Experiences constitute the essence of the tourism industry. While the literature has recognized the link between ...