ListarEMP_Articles por tema "relationship quality"
Mostrando ítems 1-2 de 2
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Improving relationship quality during the crisis
Taylor & Francis (2018)The severe economic crisis in Spain has had a considerable impact on the financial sector and has led to deep and widespread restructuring in the industry. The combination of a vigorous expansion policy and the burst of ... -
Vulnerable customers’ perception of corporate social responsibility in the banking sector in a post-crisis context
Emerald (2023-06-22)Purpose – This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers’ emotions and quality perception of the ...