ListarEMP_Articles por tema "emotions"
Mostrando ítems 1-4 de 4
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A framework for organizational learning: Zero, adaptive and generative learning
Cambridge University Press (2015-02)Although organizational learning types like adaptive and generative learning are considered to follow different processes, a general framework of organizational learning that includes them has remained elusive. In order ... -
Increasing customer loyalty through customer engagement in the retail banking industry
Emerald Group Publishing Limtied (2019)Purpose–This study aims to determine the main antecedents of customer engagement (market orientation,satisfaction, emotions and self-brand connection) and the relationship between customer engagement andcustomer loyalty ... -
Service quality in a post-crisis context: emotional effects and behaviours
Emerald (2019-07)Purpose – The purpose of this paper is to analyse the influence of service quality dimensions as determinants of the emotional and relational behaviours experienced by the client in bank branches in the post-crisis context ... -
Vulnerable customers’ perception of corporate social responsibility in the banking sector in a post-crisis context
Emerald (2023-06-22)Purpose – This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers’ emotions and quality perception of the ...