• openAccess   Entity crisis, halo effect and loyalty 

      Moliner, Miguel Angel; Fandos, Juan Carlos; Monferrer Tirado, Diego; Estrada, Marta Instituto de Economía Aplicada a la Empresa de la Universidad del País Vasco (2019)
      Taking as reference the period of deep financial and economic crisis suffered at global level, with special incidence in the Spanish financial industry, this paper examines the effect of entity crisis on consumer loyalty, ...
    • openAccess   Improving relationship quality during the crisis 

      Estrada, Marta; Monferrer Tirado, Diego; Moliner, Miguel Angel Taylor & Francis (2018)
      The severe economic crisis in Spain has had a considerable impact on the financial sector and has led to deep and widespread restructuring in the industry. The combination of a vigorous expansion policy and the burst of ...
    • openAccess   The secret of organisation success: A revision on organisational and team resilience 

      Rodríguez-Sánchez, Alma; Vera Perea, María Emerald (2015-04)
      Purpose – The concept of the “resilient organisation” has gained popularity as a concept that might aid organizations survive and thrive in difficult or volatile economic times. Knowing which factors may contribute to ...