ListarEMP_Articles por tema "banking industry"
Mostrando ítems 1-2 de 2
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Service quality in a post-crisis context: emotional effects and behaviours
Emerald (2019-07)Purpose – The purpose of this paper is to analyse the influence of service quality dimensions as determinants of the emotional and relational behaviours experienced by the client in bank branches in the post-crisis context ... -
Vulnerable customers’ perception of corporate social responsibility in the banking sector in a post-crisis context
Emerald (2023-06-22)Purpose – This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers’ emotions and quality perception of the ...