Browsing EMP_Articles by Keyword "Service quality"

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    • openAccess   Empleados saludables y calidad de servicio en el sector sanitario 

      Hernández Vargas, Clara Ivette; Llorens Gumbau, Susana; Rodríguez-Sánchez, Alma Universidad de Murcia (2014-01)
      In this case study, we analyze the mediating role of positive af-fects and work engagement among efficacy beliefs and service quality (per-formance, commitment, perceived quality) of health professionals (N = 154) from a ...

    • closedAccess   Relationship quality in business to business: a cross-cultural perspective from universities 

      Segarra-Moliner, José-Ramón; Moliner, Miguel Angel; Sánchez-García, Javier Emerald (2013)
      Purpose – The objective of this study is to analyse relationship quality in a business-to-business context. Given that the relationship between market orientation and customer-perceived service quality is well known in the ...