• openAccess   Drivers and internalisation of the EFQM excellence model 

      Escrig-Tena, Ana B.; García-Juan, Beatriz; Segarra-Ciprés, Mercedes Emerald (2019)
      Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model ...
    • openAccess   The relationship between EFQM levels of excellence and CSR development 

      Pérez Martín-Gaitero, Jaime; Escrig-Tena, Ana B. Emerald (2018)
      Purpose The purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maon et al.’s (2010) model, which could be achieved when organisations ...
    • openAccess   What is the effect of size on the use of the EFQM excellence model? 

      Escrig-Tena, Ana B.; M. De Menezes, Lilian Emerald (2016)
      Purpose – By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality ...