Listar Departament: Administració d'Empreses i Màrqueting por fuente "Sustainability, 2019, vol. 11, núm. 18, p. 4930"
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Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach
MDPI (2019)Research into the influence of service quality on customer loyalty has typically focused on confirming isolated direct causal influences regarding particular dimensions of quality, usually undertaken in the context of ...