• openAccess   What is the effect of size on the use of the EFQM excellence model? 

      Escrig-Tena, Ana B.; M. De Menezes, Lilian Emerald (2016)
      Purpose – By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality ...