ListarANG_Articles por tema "service encounters"
Mostrando ítems 1-1 de 1
-
Requests in tourist information office service encounters: An analysis of directness and gender
Universidad de Murcia. Servicio de Publicaciones (2018-12)Traditionally, the speech act of requesting has been regarded as a face-threatening act (Brown & Levinson, 1987) due to the impositive nature on the addressee’s negative face. Yet, in specific service encounters, requests ...