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Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
Elsevier (2019-06-21)Given that the global airline industry is considered one of the most competitive markets, numerous attempts have been made to explore strategies for success in this industry. Among these, improving customers’ perceived ... -
Students’ Perception of the Effect of Formative Assessment on Their Learning
Institute of Electrical and Electronics Engineers (2021-08)In this paper, we analyse students’ perception of their formative assessment in a Databases course. Two forms of feedback are analysed: interactive questionnaires during class time and self-assessment of lab practices. ...