Listar ICC_Articles por autoría "a64f1e98-b79c-48f4-8ba5-16acd224329e"
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A deep hybrid learning model for customer repurchase behavior
Kim, Jina; Ji, honggeun; Oh, Soyoung; Hwang, Syjung; Park, Eunil; del Pobil, Angel P. Elsevier (2020-11-28)Smartphones have become an integral part of our daily lives, which has led to the rapid growth of the smartphone market. As the global smartphone market tends to remain stable, retaining existing customers has become a ... -
Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
Oh, Soyoung; Ji, honggeun; Kim, Jina; Park, Eunil; del Pobil, Angel P. Springer (2022-02-15)Customer satisfaction is one of the most important measures in the hospitality industry. Therefore, several psychological and cognitive theories have been utilized to provide appropriate explanations of customer perception. ...