Listar ICC_Articles por autoría "9683532b-769d-495b-a0b2-cde0131c8532"
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Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
Oh, Soyoung; Ji, honggeun; Kim, Jina; Park, Eunil; del Pobil, Angel P. Springer (2022-02-15)Customer satisfaction is one of the most important measures in the hospitality industry. Therefore, several psychological and cognitive theories have been utilized to provide appropriate explanations of customer perception. ...