Listar ICC_Articles por autoría "01380273-0754-4415-bc13-892330d3880f"
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Determinants of customer satisfaction with airline services: An analysis of customer feedback big data
Park, Eunil; Jang, Yeonju; Kim, Jina; Jeong Jeong, Nam; Bae, Kunwoo; del Pobil, Angel P. Elsevier (2019-06-21)Given that the global airline industry is considered one of the most competitive markets, numerous attempts have been made to explore strategies for success in this industry. Among these, improving customers’ perceived ...