Visualitza Departament: Psicologia Evolutiva, Educativa, Social i Metodologia per paraule clau "Organizational facilitators"
Ara mostrant els elements 1-3 d 3
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How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Taylor & Francis (2013)This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' ... -
Service quality: the key role of service climate and service behavior of boundary
Sage (2010-06)This study simultaneously tests the influence of two resources that boundary employee units can use to improve service quality. The first is the boundary employee units’ perceptions of organizational values oriented toward ... -
The role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysis
(2016)This study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time ...