Visualitza Departament: Estudis Anglesos per paraule clau "tourist information offices"
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Requests in tourist information office service encounters: An analysis of directness and gender
Universidad de Murcia. Servicio de Publicaciones (2018-12)Traditionally, the speech act of requesting has been regarded as a face-threatening act (Brown & Levinson, 1987) due to the impositive nature on the addressee’s negative face. Yet, in specific service encounters, requests ...