• openAccess   Methodology for sustainability strategic planning and management 

      León Soriano, Raúl; Muñoz-Torres, María Jesus; Chalmeta, Ricardo Emerald (2010)
      Purpose – This work proposes a framework that intends to help organisations achieve the Sustainability Goal by means of a methodology that integrates sustainability in both the planning and management tasks of the organisation ...
    • openAccess   Sustainable customer relationship management 

      Ferrer Estevez, Maria; Chalmeta, Ricardo Emerald Publishing Limited (2023)
      Purpose – Sustainable customer relationship management (SCRM) is a combination of business strategy, customer-oriented business processes and computer systems that seeks to integrate sustainability into customer relationship ...