Exploring the factors that drive clinical negligence claims : stated preferences of those who have experienced unintended harm
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Metadatos
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INVESTIGACIONMetadatos
Título
Exploring the factors that drive clinical negligence claims : stated preferences of those who have experienced unintended harmFecha de publicación
2024-02-01Editor
Springer NatureISSN
1178-1653; 1178-1661Cita bibliográfica
Wickramasekera, N., Hole, A.R., Rowen, D. et al. (2024). Exploring the Factors that Drive Clinical Negligence Claims: Stated Preferences of Those Who Have Experienced Unintended Harm. Patient.Tipo de documento
info:eu-repo/semantics/articleVersión
info:eu-repo/semantics/publishedVersionPalabras clave / Materias
Resumen
Background :
Better understanding of the factors that influence patients to make a financial claim for compensation is required to inform policy decisions. This study aimed to assess the relative importance of factors ... [+]
Background :
Better understanding of the factors that influence patients to make a financial claim for compensation is required to inform policy decisions. This study aimed to assess the relative importance of factors that influence those who have experienced a patient safety incident (PSI) to make a claim for compensation.
Method :
Participants completed an online discrete choice experiment (DCE) involving 10 single profile tasks where they chose whether or not to file a claim. DCE data were modelled using logistic, mixed logit and latent class regressions; scenario analyses, external validity, and willingness to accept were also conducted.
Results :
A total of 1029 participants in the United Kingdom responded to the survey. An appropriate apology and a satisfactory investigation reduced the likelihood of claiming. Respondents were more likely to claim if they could hold those responsible accountable, if the process was simple and straightforward, if the compensation amount was higher, if the likelihood of compensation was high or uncertain, if the time to receive a decision was quicker, and if they used the government compensation scheme. Men are more likely to claim for low impact PSIs.
Discussion and Conclusions :
The actions taken by the health service after a PSI, and people’s perceptions about the probability of success and the size of potential reward, can influence whether a claim is made. Results show the importance of giving an appropriate apology and conducting a satisfactory investigation. This stresses the importance around how patients are treated after a PSI in influencing the clinical negligence claims that are made. [-]
Publicado en
The Patient - Patient-Centered Outcomes Research (2024)Entidad financiadora
Department of Health and Social Care (UK)
Código del proyecto o subvención
2020/S 123-302675 C0759
Derechos de acceso
info:eu-repo/semantics/openAccess
Aparece en las colecciones
- ECO_Articles [696]