Mostrar el registro sencillo del ítem
Entrepreneurship innovation using social robots in tourism: a social listening study
dc.contributor.author | Callarisa Fiol, Luis J. | |
dc.contributor.author | Moliner, Miguel Angel | |
dc.contributor.author | Rodriguez-Artola, Rosa M. | |
dc.contributor.author | Sánchez-García, Javier | |
dc.date.accessioned | 2023-04-26T10:52:51Z | |
dc.date.available | 2023-04-26T10:52:51Z | |
dc.date.issued | 2023 | |
dc.identifier.citation | CALLARISA-FIOL, Luis J., et al. Entrepreneurship innovation using social robots in tourism: a social listening study. Review of Managerial Science, 2023, p. 1-27. | ca_CA |
dc.identifier.uri | http://hdl.handle.net/10234/202305 | |
dc.description.abstract | The tourism sector has been one of the most impacted by the COVID-19 pandemic, due to restrictions on mobility and fear of social contact. In this context, business innovation through digital transformation is presented as a great opportunity for the tourism industry and the inclusion of social robots in service tasks is an example. This transformation requires new methodologies, skills and talent that must be promoted to improve the innovative tourism ecosystem. With this research, we try to determine how the inclusion of social or service robots in hotels can improve the image and perception held by clients or guests. For that, we frst analyse the degree of knowledge and sentiment generated by social robots through a social listening study in social networks. In addition, we determine whether these perceptions on the subject are in tune with other more formal felds, such as scientifc research, or with the strategies followed at a national or international level by companies, agencies and organisations related to the technology and innovation of social robotics. For both objectives, we use the Simbiu social listening tool, a software-based program on Talkwalker, and we obtain interesting results. Basically, people on Twitter have a neutral or positive feeling about the use of social robots, and people who write in English have a more positive attitude towards social robots than Spanish speakers. After COVID-19, are necessary changes in strategic decisions of the hospitality and it is essential to continue investigating the role of social robots in this new context. | ca_CA |
dc.description.sponsorShip | Funding for open access charge: CRUE-Universitat Jaume I | |
dc.format.extent | 27 p. | ca_CA |
dc.format.mimetype | application/pdf | ca_CA |
dc.language.iso | eng | ca_CA |
dc.publisher | Springer | ca_CA |
dc.relation.isPartOf | Review of Managerial Science, 2023. | ca_CA |
dc.rights | © The Author(s) 2023. This article is licensed under a Creative Commons Attribution 4.0 International License. | ca_CA |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | ca_CA |
dc.subject | Social robots | ca_CA |
dc.subject | Social listening | ca_CA |
dc.subject | Sentiment analysis | ca_CA |
dc.subject | Tourism | ca_CA |
dc.subject | Hospitality | ca_CA |
dc.subject | Entrepreneurial innovation | ca_CA |
dc.title | Entrepreneurship innovation using social robots in tourism: a social listening study | ca_CA |
dc.type | info:eu-repo/semantics/article | ca_CA |
dc.identifier.doi | https://doi.org/10.1007/s11846-023-00646-9 | |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | ca_CA |
dc.relation.publisherVersion | https://link.springer.com/article/10.1007/s11846-023-00646-9 | ca_CA |
dc.type.version | info:eu-repo/semantics/publishedVersion | ca_CA |
project.funder.name | CRUE-CSIC agreement with Springer Nature | ca_CA |
project.funder.name | Ministerio de Ciencia e Innovación | ca_CA |
oaire.awardNumber | MCIN/AEI/10.13039/501100011033/PID2020-115585RB-I00 | ca_CA |
dc.subject.ods | 9. Industria, innovacion e infraestructura |
Ficheros en el ítem
Este ítem aparece en la(s) siguiente(s) colección(ones)
-
EMP_Articles [459]