The e-administration of the Valencian Community
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The e-administration of the Valencian CommunityAutoria
Tutor/Supervisor; Universitat.Departament
Monfort Manero, Pilar; Universitat Jaume I. Departament d'Administració d'Empreses i MàrquetingData de publicació
2020-07-14Editor
Universitat Jaume IResum
In October 2015 the Spanish state approved two very important regulations that affect
the change in the provision of public services and the functionality of the Spanish public
administration (AAPP).
Law 39/2015, ... [+]
In October 2015 the Spanish state approved two very important regulations that affect
the change in the provision of public services and the functionality of the Spanish public
administration (AAPP).
Law 39/2015, which deals with the common administrative procedure and Law
40/2015, which deals with the legal regime of the public sector. These two laws are the
foundations of today's digital operation and provide a boost to the digitisation of public
administrations, which is further developed in point 4.1 below . These regulations
oblige public administrations to relate to and communicate with citizens and businesses
telematically, i.e. online. For this reason, in this paper we will focus on analysing the
degree of compliance that public administrations have in carrying out all their functions,
communications, notifications, etc. with citizens and businesses electronically.
We are going to focus on the analysis of the public administrations of the Valencian
Community and to do so, we will carry out several analyses, but mainly, we will carry
out the investigation of 90 towns of the Valencian Community to deepen in their
electronic headquarters and to be able to evaluate the correct functionality and
operability that they offer.
To start with the study, first of all, we will make a definition of the term e-Administration
and we will explain what benefits they bring us in our daily life. Then we will talk about
the legal regulations that govern these e-Administrations both at a state and regional
level, focusing, as we said before, on the Valencian Community.
Secondly, we will carry out a brief analysis of how the e-Administrations of Spain are
internationally compared to the other countries of the European Union, in order to carry
out a macro analysis of these compared to the rest.
Then, once this macro analysis has been carried out, we will focus on Spain and we
will analyse the public administrations of all the Communities, focusing on the degree
of compliance with Laws 39 and 40/2015 approved by the Spanish Parliament.
Subsequently, we will analyze the three councils of the Valencian Community
(Castellón, Valencia and Alicante). And to finish our work, making an analysis of the
electronic administrations with the qualitative investigation of the electronic
headquarters of several towns of the Valencian Community.
We will compare the total number of procedures offered by the electronic offices of the
villages selected by the method of chance, with the degree of telematic procedures
offered only electronically.
Finally, we will make a joint conclusion of all the analyses made, but especially of the
electronic administrations of the Valencian Community. And to finish we will make the
Point of Improvement, where we will expose our changes of improvement that must
make the Community Valencia so that the electronic Administrations fulfill the effective
laws of nowadays that regulate them. [-]
Paraules clau / Matèries
Descripció
Treball Final de Grau en Administració d'Empreses. Codi: AE1049. Curs 2019/2020
Tipus de document
info:eu-repo/semantics/bachelorThesisDrets d'accés
http://rightsstatements.org/vocab/CNE/1.0/
info:eu-repo/semantics/restrictedAccess
info:eu-repo/semantics/restrictedAccess