Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowerment
Impacto
Scholar |
Otros documentos de la autoría: Naranjo-Zolotov, Mijail Juanovich; Oliveira, Tiago; Casteleyn, Sven
Metadatos
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INVESTIGACIONMetadatos
Título
Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowermentFecha de publicación
2018-07Editor
EmeraldCita bibliográfica
Mijail Naranjo-Zolotov, Tiago Oliveira, Sven Casteleyn, (2018) "Citizens’ intention to use and recommend e-participation: Drawing upon UTAUT and citizen empowerment", Information Technology & People, https://doi.org/10.1108/ITP-08-2017-0257Tipo de documento
info:eu-repo/semantics/articleVersión de la editorial
https://www.emeraldinsight.com/doi/full/10.1108/ITP-08-2017-0257Versión
info:eu-repo/semantics/publishedVersionPalabras clave / Materias
Resumen
Purpose
The purpose of this paper is to investigate how citizens’ perception of empowerment can influence the intention to use and intention to recommend e-participation.
Design/methodology/approach
A research ... [+]
Purpose
The purpose of this paper is to investigate how citizens’ perception of empowerment can influence the intention to use and intention to recommend e-participation.
Design/methodology/approach
A research model is evaluated using structural equation modelling. An online survey questionnaire was used to collect data from 210 users of e-participation.
Findings
The results show that psychological empowerment influences the intention to use and recommend e-participation. Performance expectancy and facilitating conditions were the strongest predictors of intention to use; effort expectancy and social influence had no significant effect on the prediction of intention to use e-participation.
Research limitations/implications
The use of psychological empowerment as a higher-order multidimensional construct is still insufficiently researched. Future research may explore the effect of each dimension of psychological empowerment in different scenarios of e-participation adoption. Caution is needed when generalising our findings towards the adoption of e-participation in different locations or with different participants.
Practical implications
The findings can help the local governments to design strategies for the promotion and diffusion of e-participation amongst the citizenry. Those strategies should focus on citizens’ perception of empowerment, thereby creating a positive attitude towards intention to use and recommend e-participation.
Originality/value
An innovative research model integrates the unified theory of acceptance, use of technology and psychological empowerment; the last as a higher-order construct. [-]
Derechos de acceso
© 2018 Mijail Naranjo-Zolotov, Tiago Oliveira and Sven Casteleyn
info:eu-repo/semantics/openAccess
info:eu-repo/semantics/openAccess
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- INIT_Articles [754]
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