Information and communication technology in logistic processes of the companies

Abstract

The aim of this work is to study how the new information and communication technology (ICT) influence in logistics processes of companies and to know the effects they produce on them. It is of great importance in the degree of Business Administration to know the technological development that is taking place in today's society, so that from the business world we know how to adopt those best suited technologies to our business and manage to get improvements and benefits, achieving profitability and competitiveness in the market we work. Thus, we have focused on the logistics companies’ process, since it is an important phase in the management of the company that serves as a link between production and the market, and is responsible for placing products in the right place, at the right time and under the conditions desired by the customer. The customer is always the last agent of the supply chain, but the most important one, so the logistics activity is also important within companies, this importance is given by the need to improve customer service, attention and satisfaction. And even nowadays, the customer demands for faster product use, so that the availability of products is an increasingly important differentiating characteristic. This requires that supply chains are increasingly efficient, fast and the fact that they adapt to the product or service the company sells.