Loyalty, perceived value and relationship quality in healthcare services
Metadatos
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http://dx.doi.org/10.1108/09564230910936869 |
Metadatos
Título
Loyalty, perceived value and relationship quality in healthcare servicesAutoría
Fecha de publicación
2009Editor
Emerald Group PublishingISSN
1757-5818Tipo de documento
info:eu-repo/semantics/articleVersión de la editorial
http://www.emeraldinsight.com/journals.htm?articleid=1775057&show=abstractPalabras clave / Materias
Resumen
The purpose of this paper is to justify the central role played by post-purchase perceived value and relationship quality in the explanation of loyalty behaviour/intentions.
Publicado en
Journal of Service Management, 20, 1, p. 76 - 97Derechos de acceso
Copyright © Emerald Group Publishing Limited
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- EMP_Articles [451]