Loyalty, perceived value and relationship quality in healthcare services
Metadata
Show full item recordcomunitat-uji-handle:10234/9
comunitat-uji-handle2:10234/8645
comunitat-uji-handle3:10234/8646
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http://dx.doi.org/10.1108/09564230910936869 |
Metadata
Title
Loyalty, perceived value and relationship quality in healthcare servicesAuthor (s)
Date
2009Publisher
Emerald Group PublishingISSN
1757-5818Type
info:eu-repo/semantics/articleSubject
Abstract
The purpose of this paper is to justify the central role played by post-purchase perceived value and relationship quality in the explanation of loyalty behaviour/intentions.
Is part of
Journal of Service Management, 20, 1, p. 76 - 97Rights
Copyright © Emerald Group Publishing Limited
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info:eu-repo/semantics/restrictedAccess
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info:eu-repo/semantics/restrictedAccess
This item appears in the folowing collection(s)
- EMP_Articles [451]