Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona
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Altres documents de l'autoria: Callarisa Fiol, Luis J.; Palau-Saumell, Ramon; Forgas-Coll, Santiago
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Mostra el registre complet de l'elementcomunitat-uji-handle:10234/9
comunitat-uji-handle2:10234/8645
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INVESTIGACIONMetadades
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Urban destination loyalty drivers and cross-national moderator effects: The case of BarcelonaData de publicació
2012-12Editor
ElsevierTipus de document
info:eu-repo/semantics/articleVersió de l'editorial
http://www.sciencedirect.com/science/article/pii/S0261517711002780Paraules clau / Matèries
Resum
The objective of this paper is to analyze the loyalty of tourists to urban tourism destinations, studying the differences existing on the basis of nationality of origin. The review of the academic literature identified ... [+]
The objective of this paper is to analyze the loyalty of tourists to urban tourism destinations, studying the differences existing on the basis of nationality of origin. The review of the academic literature identified perceived value and satisfaction as antecedents of loyalty. A theoretical model was constructed which was tested empirically with a total of 927 surveys of Italian and American tourists in the city of Barcelona. In the study of the data, structural equation models (SEM) were used, by means of a multi-group analysis. The empirical results show that the causal relationships among perceived value, satisfaction and loyalty and the moderating effect of nationality are partially confirmed. This study contributes to better knowledge of the processes that lead tourists to be loyal to an urban tourism destination. [-]
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Tourism Management, Volume 33, Issue 6, December 2012Drets d'accés
http://rightsstatements.org/vocab/CNE/1.0/
info:eu-repo/semantics/openAccess
info:eu-repo/semantics/openAccess
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